Highlights: Transforming CBPHC delivery through comprehensive performance measurement and reporting

To date, the TRANSFORMATION Team has collected patient reported experiences, impacts and outcomes from 2000+ primary care patients in Central Zone, Nova Scotia, Eastern Ontario, Ontario and Fraser East, British Columbia; engaged primary care patients through deliberative dialogues in these three sites; and completed a policy document review assessing their guidance for innovations in CBPHC. They have built active International and regional advisory stakeholder committees, engaged in local performance measurement initiatives across Canada, and built team and trainee capacity in using relevant research methods and tools. They have collaborated on developing a social vulnerability index which will be used to report on healthcare equity. Their work suggests segmenting populations to monitor performance across different domains of PHC is important. The TRANSFORMATION Team has also piloted an automated survey system for collecting patient experience data – a cost-effective and innovative ‘first’ in Canada. Further piloting has evolved in other jurisdictions and new collaborations with a software company have emerged from this work.